Basic payment services available to all citizens

The Swedish Post and Telecom Authority (PTS) has been assigned by the Government to ensure that crucial services within telephony, the internet and postal services are available for all citizens, including people with different kinds of disabilities.

PTS also has a Government assignment to support work aimed to ensure that the whole population has access to basic payment services . In order to promote that these services are available for all citizens, PTS has financed studies on how accessible some payment services are to the elderly and people with different kinds of disabilities.

The studies, which are based on user tests, include access to automated teller machines (ATMs), mobile banking and payment applications, online banking services and bank tokens. Over 550 user tests have been carried out within the framework of these studies. These studies, and related tips and advice, are presented below:

Evaluation of Accessibility in Mobile Banking and Payment Applications

Evaluation of Accessibility in Online Banking Services

Evaluation of the Usability of Bank Tokens for Persones with Disabilities and the Elderly

Checklist for improved bank token accessibility

Evaluation of Accessibility in Automated teller machine

Checklist for improved automated teller machine accessibility

 

For more information, please contact:

Fredrika Hed Rosén
Postal Affairs Deparment, The Swedish Post and Telecom Authority (PTS)
e-mail: fredrika.hedrosen@pts.se, telephone: +46 8 678 57 66

Malin Wahlquist
Connected Society Department, The Swedish Post and Telecom Authority (PTS)
e-mail: malin.wahlquist@pts.se, telephone: +46 8 678 56 57