Almost one in five mobile customers have made calls via the Internet

15/11/2011

The Internet on mobile phones is a key driver for users, who are also prepared to try out new services. This is shown by the report issued by the Swedish Post and Telecom Agency (PTS) entitled 'Use of telephony and the Internet by Swedes’.

Internet telephony has started to gain a good foothold among mobile phone users. Almost one in five mobile phone users between the ages of 16 and 75 have made calls via the Internet, and almost half of those who use smart mobile phones have tried out Internet telephony.

45 per cent of those who had switched subscription over the past six months stated that they had done so “so that they could surf more on their mobile phones”. Prior to this, the most common reason given for switching subscription was to reduce the cost of the mobile phone.

“Mobile phones are becoming more important as a means of connecting to the Internet and for accessing Internet services such as mobile Internet telephony. We also seem to be prepared to pay good money to be able to surf on our mobile phones, which suggests that the rapid developments seen in recent years will continue,” comments Göran Marby, Director-General of PTS.

Many customers are considering the possibility of doing away with their fixed line

More than half (56 per cent) of respondents could consider doing without fixed telephony and only using a mobile phone instead. There has also been an increase in the proportion of customers who have already started to use just their mobile telephone. A similar trend can be seen in the broadband sector, where almost 30 per cent of customers with Internet subscriptions could consider doing without fixed broadband and only using mobile broadband at home instead. Moreover, almost half of these respondents have already switched from fixed broadband and were just using mobile broadband.

Two out three supplement their broadband

Two out of three broadband users between the ages of 16 and 75 supplement their main broadband connection with an additional connection. Surfing via mobile phone is the most common supplement, which is used by 30 per cent of respondents, while 20 per cent have mobile broadband as a supplementary service for their computers. 14 per cent supplement their main connection with fixed broadband.

The report

PTS's Survey of Individuals is the Agency's annual report describing how consumers view the telecommunications market. The first survey was conducted in 2002. PTS questioned 4,000 people between the ages of 16 and 75. The aim of the survey is to provide PTS with better information relating to how consumers view telephony and Internet services.

Read a summary of the report 

More statistics on PTS's Statistics Portal.

For more information please contact
Oscar Holmström, analyst, tel. 073-640 58 17 or
PTS's Press Office, tel. 08-678 55 55