Convenient invocation of Relay Services - A pre-study conducted by Omnitor, commissioned by the PTS - PTS-ER-2006:5
24/01/2006
There are today three main types of relay services that contribute to access to telecommunication for persons with disabilities:
- The video relay service, translating between sign language in a videophone and spoken language in a voice phone.
- The text relay service that translates between written language in a textphone and spoken language in a voice phone.
- Speech-to-speech service that supports and clarifies speech that is weak or hard to understand.
The relay services are very important means for translating between different modes of communication. In Sweden the relay services are procured by the Swedish National Post and Telecom Agency, PTS.
Part 1: Needs and general solutions
Part 2: Proposed technical solutions