Need for physical postal services on a digitalised market

Users’ needs for different types of postal services are changing rapidly. Letters with written content1 are decreasing in number while letters and parcels with goods are increasing rapidly and the rate of change is probably going to accelerate.

In this investigation, PTS has focused on the type of mail items that can be digitalised and which, in the long run, will probably be digitalised to a great extent, i.e. letters with some form of written content.
PTS has conducted this investigation in order to be able to describe today’s needs and the expected need for physical letter services6 on a more digitalised postal market. The investigation will also make it possible to identify the areas where PTS may need to conduct more in-depth investigations.

The investigation covered both private individuals and enterprises since it can be assumed that these categories have different needs, patterns of behaviour and conditions which must be mapped.