The Swedish Post and Telecom Agency (PTS) is the data controller for the processing of personal data for which we determine the purposes and means.
Contact us
You can contact PTS in the following ways.
Email: pts@pts.se
Letter: Swedish Post and Telecom Agency, Box 6101, 102 32 Stockholm.
To minimize access to personal data, we advise you not to include personal data in the subject line or file names of attachments that you send to us via email or our e-services.
Our Data Protection Officer
PTS's Data Protection Officer works with issues concerning the authority's compliance with the EU's Data Protection Regulation (GDPR). You can contact our Data Protection Officer if you want to exercise your rights or have questions regarding the processing of your personal data.
Email: dataskyddsombudet@pts.se
Letter: Swedish Post and Telecom Agency, Box 6101, 102 32 Stockholm. Mark the envelope with "PTS Data Protection Officer".
The principle of public access
The principle of public access means that everyone has the right to access public documents held by authorities. The Data Protection Regulation does not prevent personal data in public documents from being disclosed.
Since PTS is an authority, messages sent to us are generally public documents that are recorded and registered. Upon request, the messages will be disclosed if the information is not subject to confidentiality.
When handling public documents, we follow provisions in, among other things, the Public Access and Secrecy Act, the Archives Act and the Administrative Procedure Act.
Categories of personal data
The categories of personal data that we process are primarily contact information for individuals who have contacted us. If the matter basically concerns an organization of some kind and a contact person has been appointed for the organization, the name and contact information of the contact person are processed. Documents and messages sent to us also contain other types of personal data.
We sometimes process sensitive personal data. This may include, for example, health information provided in job applications or registered in connection with the provision of communication solutions for people with disabilities.
Those who may access the information
Our employees who need the personal data to perform their duties will primarily access the information. Consultants who perform work for us may also have access to personal data in connection with their assignment. If complaints concerning our area of activity lead to us initiating supervision, we may provide personal data in the report/complaint to the actor subject to supervision.
We may also be obliged to disclose personal data in accordance with the principle of public access or other law or regulation. In some cases, we also need to disclose information to other authorities or the European Commission.
For certain personal data processing operations, we use personal data processors, such as suppliers. We do this for various types of IT services, communication solutions for people with disabilities and when handling broadband support. The personal data processors that are hired may only process personal data in accordance with the purposes and instructions that we have provided for the processing.
Furthermore, the personal data processor and those who act under the guidance of the processor may never receive more information than is required to perform the service that the agreement with PTS covers. When personal data is to be processed by a personal data processor, a personal data processor agreement is drawn up.
Period during which the personal data will be stored
For government agencies, the starting point according to archive legislation is that the agency must preserve public documents. We follow these rules on preservation and discard public documents in accordance with applicable discarding rules and decisions. Personal data that is not part of a public document shall only be saved as long as it is necessary for the purposes for which it is processed.
Your rights as a data subject
As a data subject, you have a number of rights under the Data Protection Regulation. In short, these rights mean that you will receive information about when and how your personal data is processed and have control over your own data.
If you want to exercise your rights or have comments
If you want to exercise your rights, or have questions or comments regarding the authority's processing of your personal data, you can contact PTS, pts@pts.se or Box 6101, 102 32 Stockholm.
If you request access (register extract), indicate whether you are requesting a complete register extract or which information you would like to receive.
If you request correction, indicate which personal data you are requesting correction of, in what context it occurs and how it should be corrected.
If you request deletion, restriction, transfer of your personal data (data portability) or object to personal data processing, indicate which of these rights you are requesting and which personal data is referred to in the request.
You can also contact our data protection officer, dataskyddsombudet@pts.se or PTS, Box 6101, 102 32 Stockholm.
You can also submit complaints to the Swedish Data Protection Authority, imy@imy.se or Box 8114, 104 20 Stockholm.