Undelivered post

Reporting missing post

Are you missing a postal item or letter? It is possible that it has ended up at PTS.

Please read the information below about the type of missing postal items that PTS will and will not take care of. It will save you some valuable time when tracing your letter.

To report a missing letter or postal item, go to our website and fill in an electronic form (only in Swedish).

The following ‘undeliverable’ postal items are retained by PTS:

  • Ordinary domestic letters not exceeding 2 kg in weight with or without an incomplete recipient address
  • Returned postal items from abroad (i.e. letters sent from Sweden to other countries where it has not been possible to deliver the letter to the right recipient).

The following ‘undeliverable’ postal items are not retained by PTS:

  • Letters with the sender’s name written on the envelope
  • Letters sent from abroad
  • Items not successfully contained in an envelope or parcel
  • Postcard or similar item not contained in an envelope or similar
  • Parcel

If your postal item belongs to the category of items which are not the responsibility of PTS, please check with the postal operator in charge of delivery. Postnord handles the majority of all postal items in Sweden and this link will lead you directly to the customer services of Postnord (only in Swedish).

Remember that it may take some time before a postal operator hands over an undeliverable letter to PTS.

What does PTS do with undeliverable postal items?

According to the Postal Services Act, PTS shall retain all letters and postal items that a postal operator has not been able to deliver to the recipient in question.

It is the task of PTS to open and return an undeliverable letter or postal item to the sender if his or her identity can be established with the help of the content of such letter or postal item. PTS is sometimes able to identify the recipient from the contents of the postal item. However, PTS will not try to find the new forwarding address of a recipient. This is the responsibility of the postal operator at the delivery office.

Letters that have been opened and where PTS has failed to identify the sender will be kept for either two (surcharged letters) or four months (other postal items) after which they are destroyed.

Damaged contents or items containing printed matter, publicity material or similar items of no obvious commercial value will be promptly destroyed.